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"Because Ms. Arabella is our top client at LM, she naturally gets priority."
"What are you implying?"
"Didn't Mrs. Collins inform you? You're no longer a VIP with our brand. Ms. Arabella has taken your place."
"What did you just say?" Serena doubted her own eyes, but the message from Giselle was clear; Arabella had usurped her status
as LM's VIP.
She was stunned for a moment before asking, "When did this happen?"
"Just now."
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Serena hadn't expected this. Not only had her mother not allowed those designers to cand tailor clothes for her, she had
actually transferred her membership to Arabella.
"lI am now Ms. Arabella's personal account manager, and unfortunately, | can no longer continue to serve you, Ms. Serena. Should
you beca VIP with our brand again in the future, a new manager will be assigned to you."
Serena, still in disbelief, shakily attempted to reach out to other high-end brand account managers, only to find out that she was
no longer considered a VIP anywhere - only Arabella was!!
And all of this had just happened; her mother had revoked all her VIP privileges in one fell swoop and handed them to Arabella!!
[Serena, did you get it all sorted? How much did it cost? With your connections, LM must've given you a hefty discount. Thanks so
much, you've saveda bundle. Which card should | transfer to?]
Reading Juliet's message, Serena paused for a long while before replying, [Juliet, | just found out that my mom thinks LM is too
downmarket for our family's current status. So, I'm no longer their VIP client. Sorry about that, you might want to check out other
brands.]
Juliet sent back an emoji of astonishment, unable to believe that a brand on par with LV could be considered 'low-end' by them.
Were the Collins family on the brink of bankruptcy? Or facing cash flow problems?
Typically, if they found a brand beneath them, they'd simply stop shopping there, but why go to the extent of actively canceling the
VIP status? That seemed unnecessary.
But since Serena had said it, Juliet didn't want to push, and politely dropped the subject after a few courteous exchanges.
Later, Betty cto deliver dinner, and seeing Serena's mood, she cautiously reported, "The items you ordered online have been
delivered, but Mrs. Collins didn't sign for them as she usually does."
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"What do you mean??" Serena was shocked. The goods she had ordered a few days ago from a high-end international website had
not been signed for by her mother.
In the past, no matter what she purchased, someone always paid for it upon delivery. But now, her mother really had changed!
"Also, the New Year's gift you picked out, the Ferrari, has been canceled by Mrs. Collins too. The dealership called to ask why, and
she said she wanted to get a better one for Ms. Arabella."
"What did you say??" Serena was utterly dumbfounded, unable to believe her mother's blatant favoritism.
"And, there's more." Betty carefully laid out the dinner, her voice tentative, "Your cards have been frozen."
"When did this happen? Which cards??" Serena asked, her shock unabated.
Her parents had given her several sub credit cards in the past, always depositing money into them every month, allowing her to
buy whatever she wanted.